BRANCH MANAGER
About the role
ARUSi Driving School is seeking a proactive, organized and customer-focused Branch Manager to oversee our Kisumu branch operations. The successful candidate will ensure smooth daily operations, excellent customer service and growth of the branch, while collaborating with our Nairobi and Juja branches.
KEY RESPONSIBILITIES Manage day-to-day branch operations Provide excellent customer service (inquiries, registrations, follow-ups and complaints) Maintain accurate student records and data entry Prepare daily, weekly and monthly reports Coordinate and supervise driving instructors Schedule practical and theory classes Monitor enrollment, attendance and course completion Ensure compliance with NTSA regulations and company policies Collaborate with Nairobi and Juja branches Support business development and branch growth
What we are looking for
- QUALIFICATIONS & REQUIREMENTS
- Diploma or Degree in Business Administration, Office Management, IT, or a related field
- Minimum 2 years’ experience in administration, customer service or a supervisory role
- Strong computer skills (MS Excel, Word, email)
- Demonstrated experience in data entry and reporting
- Excellent communication and interpersonal skills
- Strong leadership and team coordination abilities
- Ability to work independently and manage multiple priorities
- Experience in the driving school, transport, training or service industry will be an added advantage
- KEY COMPETENCIES
- Customer service excellence
- Data management & reporting
- Team leadership
- Organizational skills
- Attention to detail
- Problem-solving
- Inter-branch collaboration
- Professionalism & integrity